Shipping Policy

Last updated: July 24, 2026

We know waiting is the least creative part of starting a new project. Here is what to expect after you place an order.

Where we ship

We currently ship to addresses within the United States. We do not currently offer international shipping.

Processing and delivery estimates

Estimated processing and delivery times appear on the applicable product page whenever possible. Unless a product page states otherwise:

  • Orders are generally processed within 2–5 business days.
  • Most orders arrive within 5–15 business days after processing.

These are estimates, not guaranteed delivery dates. Weekends, holidays, carrier delays, severe weather, high-volume periods, and other events outside our control may affect delivery.

Your order may arrive in more than one package

Off-Camera Creative works with a small group of product and fulfillment partners so we can offer a wider, more interesting mix of projects without maintaining a giant warehouse.

If your order includes products fulfilled by different partners, the items may:

  • Ship in separate packages
  • Arrive on different days
  • Have separate tracking numbers

You will not be charged additional shipping because an order is divided into multiple packages.

Shipping rates

Available shipping options and charges are shown at checkout before you complete your purchase. Any free-shipping offer is subject to the terms displayed with that promotion.

Tracking

When tracking is available, you will receive a shipping confirmation email after your order ships. Tracking information can take up to 48 hours to update after a label is created.

If one item arrives before the rest of your order, check your shipping emails for an additional tracking number before contacting us.

Address changes and cancellations

Please review your shipping address carefully before placing your order.

If you need to request an address change or cancellation, contact hello@offcameracreative.com as soon as possible. We will do our best to help, but we cannot change or cancel an order after it has entered fulfillment. Submitting a request does not guarantee that the change or cancellation can be completed.

We are not responsible for orders delayed, returned, or lost because an incorrect or incomplete address was submitted at checkout. If an order is returned to sender, additional shipping charges may apply before it can be sent again.

Marked delivered but not received

If tracking shows that your package was delivered but you cannot locate it:

  1. Check around your property, mailbox, parcel locker, and any location where the carrier may have left it.
  2. Ask household members and nearby neighbors whether they accepted it.
  3. Allow one additional business day, as carriers occasionally mark packages delivered before final drop-off.
  4. Contact the carrier using your tracking number.

If the package is still missing, email [SUPPORT EMAIL] with your order number and tracking information. We will help you investigate, but refunds or replacements for packages confirmed as delivered are reviewed individually and are not guaranteed.

Lost, delayed, or damaged packages

If tracking has not updated for 7 business days, or your package appears to be lost in transit, contact us at hello@offcameracreative.com.

If an item arrives damaged, incomplete, defective, or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can make it right.

Questions

For shipping questions, email hello@offcameracreative.com. Please include your order number whenever possible